Last updated: 26 August 2026

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Iksana Hospitality Private Limited (“IKSANA”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal data when you visit our website, submit an enquiry, visit an IKSANA workspace or use our workspace and related services.

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1. Personal Data We Collect

Depending on how you interact with us, we may collect:

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• Contact and enquiry information: your name, company name, work email address, phone number, city, preferred workspace, number of desks required and details of your enquiry.

• Service and membership information: booking, membership, billing, payment and transaction details; company, GST and authorised-representative details; and information about members, employees, visitors or guests.

• Verification information: identity, address, PAN, GSTIN or other documents where required for membership, virtual-office, statutory-registration or legal-compliance purposes.

• Website information: IP address, device and browser details, pages visited, cookies and similar usage information.

• Workspace information: visitor and access records, CCTV footage and network or Wi-Fi identifiers, where applicable and notified at the relevant location.

• Other information that you voluntarily provide through forms, calls, emails, WhatsApp or other communications.

If you provide personal data relating to another individual, you confirm that you are authorised to provide it to us.

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2. How We Use Personal Data

We use personal data to:

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• respond to enquiries and arrange calls or workspace visits;

• recommend, provide and manage workspace, virtual-office, meeting-room, event and business services;

• manage memberships, visitors, access, billing, payments and customer support;

• verify information and meet tax, accounting, security and other legal requirements;

• operate, secure, analyse and improve our website and services;

• prevent fraud, misuse and security incidents; and

• send offers, updates or other promotional communications where you have consented to receive them.

 

We process personal data with your consent or for other lawful and legitimate uses permitted under applicable Indian law. Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect processing already undertaken and may prevent us from providing a service that requires the relevant information.

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3. Communications

We may contact you by telephone, SMS, email or WhatsApp to respond to your enquiry or administer a requested service. We will send promotional communications only in accordance with your preferences and applicable law.

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You may opt out of promotional communications at any time by using the unsubscribe option provided or by contacting us at connect@iksana.work. You may still receive essential communications relating to an existing enquiry, booking, membership or legal obligation.

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4. Cookies

Our website uses essential cookies and may use analytics or similar technologies to operate securely, remember preferences and understand website usage. Where required, non-essential cookies will be used only with your consent.

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You can manage cookies through our cookie settings, where available, or through your browser. Disabling certain cookies may affect website functionality.

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5. Sharing of Personal Data

We may share personal data, only where reasonably necessary, with:

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• website hosting, cloud, CRM, analytics, communications, payment and IT service providers;

• workspace operators, security providers and other vendors supporting our services;

• professional advisers, auditors and insurers;

• government authorities, regulators, courts or law-enforcement agencies where required by law; and

• a successor entity in connection with a merger, restructuring or transfer of our business.

 

Our service providers are expected to process personal data only for authorised purposes and to protect it appropriately. We do not sell or rent personal data.

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6. Retention and Security

We retain personal data only for as long as reasonably necessary to provide the relevant service, resolve disputes and meet legal, tax, accounting, security or contractual requirements. When it is no longer required, we will delete, anonymise or securely dispose of it.

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We use reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of electronic transmission or storage is completely secure.

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7. Your Rights

Subject to applicable law, you may:

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• request information about the personal data we process and the parties with whom it has been shared;

• request correction, completion or updating of your personal data;

• request erasure of personal data that is no longer required, subject to lawful retention requirements;

• withdraw consent or change your communication preferences;

• nominate another person to exercise your rights in the event of death or incapacity; and

• raise a grievance about our handling of your personal data.

 

To exercise these rights, email connect@iksana.work. We may verify your identity before acting on a request. If you are dissatisfied with our response, you may use remedies available under applicable law after exhausting our grievance process.

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8. Children

Our website and services are not directed at individuals below 18 years of age, and we do not knowingly collect their personal data without legally valid consent from a parent or lawful guardian. If you believe a child has provided personal data to us, please contact us so that we can take appropriate action.

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9. Third-Party Services

Our website may contain links to third-party websites or booking platforms. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties independently process personal data.

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10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, practices or legal requirements. The revised version will be published on our website with an updated date. Material changes will be communicated where required by law.

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11. Privacy and Grievance Contact

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For privacy questions, requests or grievances, contact:

IKSANA Hospitality Private Limited
IKSANA Workspaces, CPL-I Tower
43A, IT Park, Sahastradhara Road
Dehradun, Uttarakhand – 248001, India
Email: connect@iksana.work
Phone: +91 93540 64958

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